Toyota
Dodge Durango
 Owners Manual
If you need consumer assistance
If you need assistance

The manufacturer and its authorized dealer are vitally interested in your satisfaction. We want you to be happy with our products and services.

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to an authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality service. The manufacturer's authorized dealer have the facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a timely manner.

This is why you should always talk to an authorized dealer service manager first. Most matters can be resolved with this process.

  •  If for some reason you are still not satisfied, talk to the general manager or owner of the authorized dealer.They want to know if you need assistance.
  •  If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.

Any communication to the manufacturer's customer center should include the following information:

  •  Owner's name and address
  •  Owner's telephone number (home and office)
  •  Authorized dealer name
  •  Vehicle Identification Number (VIN)
  •  Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21-8004
Auburn Hills, MI 48321-8004 Phone: (800) 423-6343

FCA Canada Inc. Customer Center

P.O. Box 1621
Windsor, Ontario N9A 4H6 Phone: (800) 465-2001 English / (800) 387-9983 French

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240 Sante Fe C.P. 05109
Mexico, D. F.

In Mexico City: 5081-7568 Outside Mexico City: 1-800-505-1300

Puerto Rico And U.S. Virgin Islands

Customer Service Chrysler International Services LLC P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345

Customer Assistance For The Hearing Or Speech Impaired (TDD/TTY)

To assist customers who have hearing difficulties, the manufacturer has installed special TDD (Telecommunication Devices for the Deaf) equipment at its customer center. Any hearing or speech impaired customer, who has access to a TDD or a conventional teletypewriter (TTY) in the United States, can communicate with the manufacturer by dialing 1-800-380-CHRY.

Canadian residents with hearing difficulties that require assistance can use the special needs relay service offered by Bell Canada. For TTY teletypewriter users, dial 711 and for Voice callers, dial 1-800-855-0511 to connect with a Bell Relay Service operator.

Service Contract

You may have purchased a service contract for a vehicle to help protect you from the high cost of unexpected repairs after the manufacturer's New Vehicle Limited Warranty expires. The manufacturer stands behind only the manufacturer's service contracts. If you purchased a manufacturer's service contract, you will receive Plan Provisions and an Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the service contract, call the manufacturer's Service Contract National Customer Hotline at 1-800-521-9922 (Canadian residents, call (800) 465-2001 English / (800) 387-9983 French).

The manufacturer will not stand behind any service contract that is not the manufacturer's service contract. It is not responsible for any service contract other than the manufacturer's service contract. If you purchased a service contract that is not a manufacturer's service contract, and you require service after the manufacturer's New Vehicle Limited Warranty expires, please refer to the contract documents, and contact the person listed in those documents.

We appreciate that you have made a major investment when you purchased the vehicle. An authorized dealer has also made a major investment in facilities, tools, and training to assure that you are absolutely delighted with the ownership experience. You will be pleased with their sincere efforts to resolve any warranty issues or related concerns.

WARNING! Engine exhaust (internal combustion engines only), some of its constituents, and certain vehicle components contain, or emit, chemicals known to the State of California to cause cancer and birth defects, or other reproductive harm. In addition, certain fluids contained in vehicles and certain products of component wear contain, or emit, chemicals known to the State of California to cause cancer and birth defects, or other reproductive harm.
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